Whether you are feeling sick or struggling emotionally, we're here for you. With Ascension Online Care, you can talk to an experienced doctor or see a mental health specialist 7 days a week.
Also available on:
Compassionate care, when and where you need it
We’re here with convenient care that fits your schedule. No driving, no parking, and no waiting room. We work quickly to understand you and your unique situation so we can provide the care you need to get you feeling better faster.
Urgent care
No time for sick time? With Ascension Online Care, we can provide care online 24/7 for minor illnesses such as fever, cold, flu, seasonal allergies, urinary tract infections, eye infections, and more. These visits are as secure and confidential as a face-to-face visit and protected by the same patient policy rules.
Mental health care
If you are struggling emotionally, Ascension Online Care offers virtual mental health services. You can video chat with an experienced psychiatrist, psychologist or counselor online, seven days a week. Whether you are dealing with anxiety, depression, or something else, we're here for you.
Online Care 24/7
Install the mobile app and get access to a doctor anytime, anywhere
No Appointments
No need to plan ahead; Just log on to talk to a doctor
Safe and Secure
We respect and protect your personal health information
Available in
All 50 States
Use Ascension Online Care while traveling or on the go
Frequently asked questions
What is Ascension Online Care?
Ascension Online Care is an easier way for you and your family to see a doctor or a behavioral health specialist. It’s one-on-one, personalized care where you and your doctor, therapist or psychiatrist will have a video chat using your smartphone, tablet or laptop. It's easy to use, private and secure. And, it’s free to enroll.
When would I use Ascension Online Care?
- I have a non-emergency condition and should probably see a doctor, but can’t fit it into my schedule
- The office is closed
- It's difficult for me to get a therapy or doctor's appointment
- I feel too sick to drive
- I have children at home and don’t want to bring them with me
- I'm struggling emotionally and it's difficult to leave the house
What symptoms can I get care for with a virtual urgent care visit?
- Cold and flu
- Eye infections
- Fever
- Rash
- Seasonal allergies
- Sinus or upper respiratory infections
- Sore throat, strep and cough
- Urinary tract infections
What conditions can I get care for with virtual behavioral health care?
- Anxiety, depression, and emotional disorders
- Support to help you cope with life's challenges such as trauma, grief, job loss, and life changes
How do I add my spouse or child?
Your spouse should create a separate account to enroll. Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add your child or dependent to your account.
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Get the care you need, with Ascension Online Care
Questions and assistance
If you have any other questions, please call us at 833-999-1089.
You can also email our support team at ascensionsupport@americanwell.com.
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Online care...while away at college
Tina's son got sick while he was three hours away from his primary care doctor while at college.
Online care...when you're too busy with family and work
Lillian didn't have the time to get away to the doctor when she had a minor illness.
When and where to use a telehealth visit
Protect yourself from COVID-19
Here are steps to take precautions to protect yourself and those around you from COVID-19.
Getting started
- Download the app on your smartphone from the App Store or Google Play, OR visit our website
- Create your profile and tell us about your symptoms
- Talk to a doctor and get the care you need
If you are experiencing a major emergency, go to the ER as soon as possible or call 911.